Privacy Policy

Who we are

TradeNavigator is provided by TradeNavigator Limited, the controller of the personal information described in this policy. TradeNavigator Limited is registered with the Information Commissioner’s Office.

The information we hold

TradeNavigator holds the information you put into it to run your pricing:

• Account information. Your email address and sign-in credentials, handled through our authentication provider, Supabase.
• Business information you provide. Your working year and capacity, owner pay, running costs, vehicles and equipment, future provisions, and your pricing settings. TradeNavigator uses these to work out your business economics.
• Quote and job information. The jobs you price, including free-text job descriptions, the prices and estimates involved, and the business-economics records attached to each quote.
• Customer information you choose to enter. You can record details of your own customers against a quote, such as a name, email address, phone number and address. You are responsible for making sure you can lawfully record your customers’ details in TradeNavigator.
• Job outcomes. What actually happened on completed work, such as the final price and hours, which you can validate so it strengthens your own future pricing evidence.
• How you arrived. When available, how you arrived at TradeNavigator, such as a link source, which we use to understand where our customers come from.
• Membership and billing information. If you take out a membership, we hold your Stripe customer and subscription identifiers, your membership type (founding or standard), its status, its current renewal or end date, whether a cancellation is scheduled, and any cancellation reason you choose to give. Your card and payment details are entered on Stripe’s pages and processed by Stripe; TradeNavigator never receives or stores your card number.

How we use it

We use this information to provide TradeNavigator: producing evidence-based price recommendations, estimating labour, showing what a job means for your business, keeping your quote history, and letting your own validated outcomes improve your own future evidence. We also use it to administer and secure the service.

We rely on the following lawful bases: performing our contract with you (providing the service you signed up for), including managing your free trial and membership, our legitimate interests in keeping the service secure and working properly and in understanding why members cancel, complying with our legal obligations such as keeping financial records, and your consent where the law requires it.

TradeNavigator does not currently use your information for marketing. If that changes, we will update this policy first and meet any legal requirements, such as asking for consent where it is needed.

AI processing

When you price a job, the job inputs, including the job description, job type, postcode district and job parameters, are sent to Anthropic, our AI provider, to estimate the labour involved and to generate customer-ready wording. Your customers’ contact details are not sent for AI processing. Prices and business economics are calculated by TradeNavigator’s own deterministic code, not by the AI.

Who processes your information

Four providers process information to run TradeNavigator:

• Supabase, which provides our authentication and database. TradeNavigator’s Supabase project is hosted in West Europe (London), region eu-west-2.
• Netlify, which hosts the website and runs our server functions.
• Anthropic, which provides the AI processing described above.
• Stripe, which processes membership payments and provides the secure checkout and billing pages. When you take out a membership, we share your email address, your TradeNavigator account identifier and, where available, how you arrived at TradeNavigator with Stripe so it can set up and manage your membership. Stripe handles payment information under its own privacy policy, available at stripe.com/privacy.

Netlify, Anthropic and Stripe may process information outside the UK as part of providing their services. That processing is governed by the data-protection commitments in their service terms.

Cookies and browser storage

TradeNavigator does not use analytics, advertising or tracking cookies. Your browser stores a Supabase authentication token so you stay signed in, and the app uses a small amount of short-lived session storage for in-app convenience, such as carrying job details you choose to reuse. When you arrive through a tagged link, the TradeNavigator home page also keeps that link source in your browser’s session storage for your current visit, so it can be recorded if you create an account. It is cleared when you close the browser tab. Checkout and billing pages are provided by Stripe on its own website and are covered by Stripe’s policies.

Retention and deletion

We keep your account and service information for as long as your account and the service relationship exist. You can ask us to delete your information at any time by emailing admin@tradenavigator.co.uk, and we will do so, subject to any information TradeNavigator Limited is legally required to retain.

Your rights

Under UK data-protection law you have rights over your personal information, including the rights to access it, correct it, have it deleted, restrict or object to its processing, and receive a copy of it. To exercise any of these, email admin@tradenavigator.co.uk. You also have the right to complain to the Information Commissioner’s Office (ico.org.uk).

Changes to this policy

If we change how TradeNavigator handles personal information, we will update this policy and its date above before the change takes effect.