Terms of Use

Who we are

Free trial

New accounts get a free trial with full access to TradeNavigator for 14 days. No card is needed to start it. Your trial runs for 14 days from when you confirm your email address; for accounts created before TradeNavigator’s public launch, it runs for 14 days from the launch date. When the trial ends, you need an active membership to keep using the product. The information in your account stays there.

Membership and prices

• There is one membership, which gives full access to TradeNavigator. Memberships are billed monthly and renew automatically each month until cancelled.
• Founding Membership: £10 per month. It is limited to 50 founding members in total and is offered only while founding places remain.
• Standard membership: £19 per month.
• The price you will pay is shown on the checkout page before you pay.
• The founding price applies only while your membership continues without interruption. If your membership ends, including when a cancellation takes effect or because a payment could not be collected, the founding price ends permanently and your founding place is not offered to anyone else. If you later take out a new membership, you pay the standard price at that time.

Payments

Payments are processed by Stripe. You enter your card details on Stripe’s secure pages; TradeNavigator does not receive or store your card number. If a payment fails, Stripe may try to collect it again, and you keep access while it does. If the payment cannot be collected and your membership ends, access to the product ends until you take out a membership again.

Cancelling

You can cancel at any time through the billing page linked from your account menu (“Manage billing”), which is provided by Stripe. A cancellation takes effect at the end of your current paid billing period, and you keep full access until then. You can reverse a scheduled cancellation before that date.

What TradeNavigator provides

TradeNavigator is pricing decision support for gardening businesses. It recommends a price from evidence of comparable completed work, estimates the labour involved, and shows what a given price would mean for your business based on the business information you provide.

Your decisions remain yours

TradeNavigator supports your judgement; it does not replace it.

• Recommendations and estimates are evidence-based guidance, not a statement of the one correct price for a job.
• There is no guarantee that a customer will accept or pay any suggested or quoted price, that a job will be profitable, or of any particular revenue, profit or business outcome.
• You remain responsible for your final commercial and pricing decisions, and for checking that any quote you send is right for the job in front of you.
• TradeNavigator is not financial, accounting, tax, legal or other professional advice.

Your account

You are responsible for keeping your sign-in credentials secure, for the accuracy of the information you put into TradeNavigator, and for activity under your account. Tell us promptly at admin@tradenavigator.co.uk if you believe your account has been compromised.

Acceptable use

Use TradeNavigator lawfully and for your own gardening business. Do not attempt to interfere with the service, access other users’ information, probe or circumvent its security, place abusive load on it, or enter content that is unlawful or infringes someone else’s rights.

Your customers’ information

If you record your own customers’ details in TradeNavigator, you are responsible for handling that information lawfully, including having a proper basis to record it. Our Privacy Policy explains how TradeNavigator handles information.

Our service and content

TradeNavigator, its software and its content belong to TradeNavigator Limited and its licensors. We give you a personal, non-transferable right to use the service for your business during your free trial and while your membership is active. The business and job information you enter remains yours.

Availability and changes

We work to keep TradeNavigator available and reliable, but we do not promise uninterrupted or error-free operation. We may change, suspend or withdraw features as the product develops.

Liability

Nothing in these terms excludes or limits liability for death or personal injury caused by negligence, for fraud, or for anything else that cannot lawfully be excluded or limited. Subject to that, TradeNavigator Limited is not liable for business losses arising from pricing or commercial decisions you take, for loss of profits, revenue, contracts or goodwill, or for indirect or consequential losses. We provide TradeNavigator with reasonable skill and care.

Suspension and ending access

We may suspend or end access to TradeNavigator if these terms are seriously or repeatedly broken, or where we reasonably need to protect the service or other users. You can stop using TradeNavigator, and ask us to delete your information, at any time.

Changes to these terms

We may update these terms as TradeNavigator develops, and will update the date above when we do. If a change significantly affects your use of the service, we will take reasonable steps to bring it to your attention.

Governing law

These terms are governed by the law of England and Wales, and the courts of England and Wales have jurisdiction over any dispute relating to them.